Q: Do you request verification documents?
A: Yes, we follow regulatory requirements and will in time request that you send documents to verify the information on your account. Make sure your personal details are up to date; this will make the process quicker. It also helps us create a safe environment for all players and prevent any kind of theft and fraud. There are also advantages to having your account validated, for example, you’ll experience faster withdrawals.
Q: When and how do you request account verification documents?
A: While we may request documentation at any time, we may also request verification once your account activity reaches a certain level. When required we will contact you over email.
Q: What type of documentation do you ask for?
A: It’s fairly simple, we usually request:
1. A valid ID/ Passport/ Driver’s Licence
2. A recent (dated and sent within the last three months) utility bill (telephone bill, electricity bill, etc.) with your current address
3. A copy of both sides of the credit card used (when relevant)
Q: What else do I need to know?
A: If you have any question about our verification process or want to send your documents before we request them, feel free to contact our support team! They will inform you about tips and tricks to get your account validated as fast as possible!